Shipping, Return and Refund Policy

If you have questions about our return policy? Our customer care service is ready to help you if you have any other question. When returning your product to Vics Vintage Watches you will receive your full payment back. If you engrave your watch, this watch becomes personal. Therefore, it is not possible to return this watch since we cannot sell this watch anymore. Of course, you still retain the guarantee right.

To send

Your order is offered by PostNL. With the package you will receive a track and trace code with which you can track your order. 

Are you not at home? Then Post NL will try to deliver your delivery to your neighbors and you will receive a collection message in your mailbox. If this is not possible, Post NL will make another delivery attempt at a later date. If you can not accept this delivery, you can pick up your order at the post office. Post NL will always leave a collection message in your mailbox when you can pick up the package.

Returns

1. What are the return policies?

It is hard to imagine for us, but you might not like the watch. Can I return my watch? No problem! You can return your watch if you:

• Inform us and return the watch within 14 days after you received the product. You can inform us by sending an email or WhatsApp to our customer care service.
• The product is returned complete, not used and undamaged.*

 

Apply for return
Online orders can be returned within 14 days after the order is delivered and can be announced via email or Whatsapp. Products that are custom made (engraved) cannot be returned. If you are in doubt if you can return the product, don’t hesitate to send us a message.

2. What is the return address?

You can return the watch to:

Vics Vintage Watches

De Tureluur 11

7642 JE

Wierden, the Netherlands

3. What are the costs to return a watch?

To return your product to Vics Vintage Watches your local charges are applied to ship to The Netherlands. The return cost are for the customer. Since charges might differ per country, please check the cost in your country, e.g. on DHL.com.

4. I have damage when my watch is received, what can I do?

A watch might be damaged while it was shipped to your house. Please take clear pictures and send them to us within 48 hours after you received the watch. Please explain in the email what is damaged and attach a clear picture, so that we can follow-up as soon as possible. The costs for returning the damaged watch will be paid by Greenwatch.

5. How can I apply for a return?

Take the following steps to return your product to Greenwatch:

1. Send us an email using our contact form or direct to vicsvintagewatches@hotmail.com
2. We will send you our return form and instruction. Please follow the steps.

If you don’t announce your return or don’t follow the instruction we cannot accept your return.

6. Did you receive my return?

We will arrange your return as soon as possible (within a week).

If you would like to get a status update, please reach out to our great customer care.

7. When will my product be refund?

After we received your product, Payment is back to you is within a week after return received.

8. How can I cancel my order?

If you would like to change or cancel your order before it is shipped, please reach out to our customer care service as soon as possible. If the watch is already engraved or send, we cannot take your request into account. If your order is succesfully cancelled, your payment will be returned as soon as possible (within 24hrs).